What Does Our IT Support Look Like?
Our managed IT support services in Chicago encompass many different aspects. They keep your daily operations in order and ensure your tech is driving growth for your business.
Strategic IT
Service Desk
With service desk support, you have someone to fix issues and answer questions as they appear quickly and at any time of day. We take thorough, careful steps to ensure satisfaction and fast responses for each call or email we receive.
Technology Officers
A technology officer is the one that directs your technological approach. They understand the trends and solutions available and can help devise a strategy to use them within budget constraints and goals. They are results-driven and can gather evidence to show success.
Central Services
Central services manage and implement specific tools, such as backup and disaster recovery, antivirus, remote network monitoring and security solutions. This department takes care of every aspect of these areas, so you can be confident in safe, efficient coverage.
System Analyst
System analysts aim to reduce disruptions and minimize inefficiencies. They'll also focus on safety and stability, creating a proactive model for support. We don't make money for each IT call we get, so it's in both of our best interests to minimize issues beforehand with preventive system analysts.
Project Engineer
Your project engineer and project department focus on transparency and efficiency to get you where you need to be with zero hiccups. Every project has your business goals at the forefront, and we'll communicate with you the whole way through, providing clear documentation and evidence for our processes.
Strategic IT combines all of these elements to create one holistic solution, focused on your unique needs.
