The service and response time is what separates XL.net from the rest – The best word to describe them is…Reliable!
- Expertise By Industry
Move Your Business Forward through Strategic IT
At XL.net, we get that SMBs work differently. Whether you’re focusing on aspects like growth, scalability, employee engagement, or IT solutions, we can match your IT Infrastructure needs to your business requirements.
Our strategic IT managed services in Chicago are all about using everything technology has to offer to meet your goals.
It’s also critical if you want to keep pace with your competitors. Large corporations have access to plenty of technological solutions that give them an edge. If you can give your SMB the same kind of mindset, you’re already getting ahead of the competition.
Reduction in IT issues with qualified experts
Helpdesk to tackle your IT challenges fast
Customer satisfaction rating
Productivity boost with our Chicago IT services
Get the technical resources, security, and responsiveness of a large IT team, without the overhead of maintaining one.
24/7/365 live support from experienced engineers. Most issues are resolved on the first call, keeping your team productive.
Your dedicated XL Tech Officer provides consistent guidance and accountability, aligning day-to-day IT decisions with long-term business goals.
Proactive monitoring, maintenance, and security management handled behind the scenes. Monthly audits identify and resolve issues proactively.
Monthly system reviews focused on performance, risk reduction, and improvement opportunities, ensuring your technology stays optimized.
Expert-led execution for upgrades, migrations, and infrastructure projects. Work is planned, tested, and delivered with minimal disruption.
Layered protection backed by continuous monitoring and monthly audits to reduce security risk, maintain compliance, and stop threats.
Discover how organizations across Chicagoland achieve stability, scalability, and fewer IT disruptions.
The service and response time is what separates XL.net from the rest – The best word to describe them is…Reliable!
We are now able to have the resources of a big company, but don’t have to pay full price for them…If there is an issue, we don’t have to do anything but call them. They are easy to deal with and their staff does whatever they have to do to get issues resolved.
The biggest benefit of XL.net is the sense of confidence they provide. We are now able to have the resources of a big company, but don’t have to pay full price for them. XL.net is an all-encompassing solution. If there is an issue, we don’t have to do anything but call them. They are easy to deal with and their staff does whatever they have to do to get issues resolved.
You seem to drop everything else for us when we need you.
Compared to our previous provider, the transition to XL.net saves us $7,000 – $8,000 a month in IT expenses and the fact that we no longer have an in-house IT tech. This is the best IT vendor I have had experience with – and I’ve had a lot of experience with IT vendors in the past.
“They’ve gained the trust of a lot of our employees because of their responsiveness and hard work. Very happy with the services and extreme responsiveness at which they’re performed. XL.net addresses helpdesk tickets quickly and provides status updates of their tasks. They’ve proactively reduced the number of tickets by investing the time to resolve the root of repetitive issues.”
I’ve contacted XL for IT support with various issues and assorted software and apps, throughout the workday and off hours. They have consistently been incredibly responsive, helpful, friendly, and professional, and they help me understand the problems in layman’s terms. Thanks XL!
XL.net provides me and my business every tool we need to succeed and a peace of mind that can’t be bought. What we pay now is less than what we were paying before – with a side of extra competency. We are getting better services for less.
“I am very happy with the services and overall engagement. XL.net took the time to gain an in-depth knowledge of the our business and is now helping them achieve their IT goals. They’re communicative and provide excellent customer service. Flexibility is a hallmark of their work.”
“Whenever I’ve tapped them for advice, they’ve always responded very soundly. The engagement has continued to grow in strength and quality over time.XL.net has become a highly recommended team in the client’s eyes. Bringing a well-rounded, full team of experts and a responsive approach, they’re a true source of support in the ongoing partnership. ”
I can truly say, without any hesitation AT ALL, having XL.Net as our one-stop shop supplier for IT-related issues and advice has been an unbelievably positive experience… Each technician has always provided immediate service, been very thorough, provided great verbal and written explanations, and so very pleasant to work with. When we open an XL.Net ticket, we have all the confidence of quick/correct resolution (It’s Done and Done Right!).
Discover how a security-first, proactive approach protects your business and supports growth.
Most managed service providers focus on responding to issues after they occur. XL.net takes a proactive approach built around monthly technology audits that identify inefficiencies, risks, and system gaps before they cause downtime or security incidents.
These audits are uncommon in the industry and are the reason XL.net reduces IT issues by 79.8% while improving overall productivity.
Transitioning IT providers can feel risky, but XL.net manages the entire process to minimize disruption. Experienced engineers handle documentation, system access, vendor coordination, and onboarding in a structured, methodical way.
Employees receive clear communication and support throughout the transition, allowing them to stay productive while systems are stabilized and aligned without interruption to daily operations.
No. XL.net does not believe in forcing businesses into long-term agreements to retain them. Flexible contract options, including month-to-month agreements, allow clients to stay because they see consistent value, not because they are contractually obligated. This approach creates accountability and ensures XL.net remains focused on delivering measurable results month after month.
XL.net provides true 24/7/365 support. Calls are answered live by real engineers, not automated systems or offshore call centers. With deep familiarity across client environments, most issues are resolved on the first contact. This ensures problems are addressed quickly—regardless of time or day—so downtime doesn’t turn into lost productivity or revenue.
Each client is assigned a dedicated XL Tech Officer and system analyst who work directly with leadership. Through regular meetings and a structured Technology Alignment Plan, XL.net ensures technology investments support business goals, budgets, and growth initiatives. This approach bridges the gap between technical systems and executive strategy, allowing leaders to make informed, confident decisions.
