Reliable Chicago IT Support for Your Entire Infrastructure
When you need Chicago tech support that has the versatility and years of experience to provide technology solutions for your entire IT infrastructure, XL is ready to assist you.
With fully managed IT support in Chicago, get peace of mind that you’ll benefit from services including:
- Cyber security
- VoIP system support
- Unified communications
- Cloud computing support
- Data backup and disaster recovery
- 24/7/365 helpdesk
- And more
Whether you run a larger, small, or mid-sized business, XL’s trustworthy Chicago IT support will be able to handle all of your technical issues with ease.
Trustworthy Central Security Services
As a complement to our Chicago IT support and help desk, XL offers advanced cybersecurity services that defend your sensitive data from cyber-attacks.
Our proactive cybersecurity covers:
- Data backups
- ISO 27001 level incident reporting
- Documented disaster recovery procedures
- Weekly disaster recovery compliance audits
- Quarterly disaster simulations with recovery validations
Knowing you have a dependable security response plan, paired with extensive monitoring and documentation helps give your business peace of mind when dealing with cyber threats.
Call Recording and Ticketing System Analysis
As a leader in computer support for Chicago, we regularly compile data and analyze the quality of our helpdesk support services. In addition to client surveys, we also monitor our quality by:
- Auditing one hour of call recordings daily
- Auditing 12 random IT support tickets daily
- Presenting found data at the leadership level weekly
- Identifying performance issues of network IT support in Chicago
We take our quality monitoring seriously in order to better meet the needs of our clients and deliver superior Chicago help desk support services.
Identify Gaps in Your Environment
Your business has unique needs, which is why you need customized support that reliably addresses all of your pressing IT issues.
With XL.net’s Chicago IT support and help desk support service, we routinely audit and adjust our approach to ensure that no matter what IT issues you’re facing, we can align our support to most efficiently remediate them.
Benefit from a monthly audit and realignment process, ensuring your technology aligns with your long-term business goals.