Managed IT Services Chicago

Managed IT Services Chicago

Does your company need an IT outsourcing?

In today’s modern business landscape, technology is an essential part of every work environment. It’s not enough to just keep your electronics working — your IT approach should be doing everything possible to support your goals. The big guys know this, and SMBs need to keep up if they want to stay competitive.

Many SMBs get by with their technology, but they struggle to use it strategically. That’s where XL.net comes in. We offer IT service management (ITSM) services in Chicago to help SMBs implement and use technology to get a competitive edge and reach their goals. By working proactively and monitoring your technology, we can make sure your team is performing at peak levels of performance and productivity. Your tech should give you an edge, not a headache.

Our strategic IT services can help businesses reduce up to 80% of their technology obstacles, freeing up more time and resources for more important things.

IT Services Provided by XL.net

Taking advantage of technology to meet business goals is our specialty. At XL.net, we use a wide array of methodologies and strategies to help our clients meet their objectives, whatever those may be. As your go-to for outsourced strategic IT solutions in Chicago, we have a team of qualified individuals to help with all of the steps involved.

Working with XL.net provides you with our wide range of strategic IT methods:

  • Service desk: A service desk offers fast, accurate and friendly assistance that helps employees get the information they need without excessive downtime or a frustrating interaction. It’s an essential part of making everyday operations go smoothly in the modern business landscape.
  • Technology officer: Your technology officer must be aware of all the different technological solutions that exist on the market. They weigh the pros and cons of each approach and consider things like obstacles to technology use, security issues and budgeting concerns as they work with you to discover and implement powerful solutions.
  • Central services: Central services includes everything that keeps the business moving. We separate central services into important, critical and mission-critical aspects. With elements like antivirus, security audits, trainings, patching, remote monitoring and regular backups, we take your security and upkeep seriously and do everything we can to stay on top of them.
  • System analyst: The system analyst is the proactive piece of the puzzle that keeps an eye on everything. This person or team acquires an overarching view of your entire business by reviewing processes and security practices. With this comprehensive viewpoint, they can come up with ways to stabilize your technology access, improve security and establish proper documentation.
  • Project engineer: The project engineer or department helps implement solutions smoothly into your existing operations. They’ll work in any new solutions and keep overall goals in mind based on the scope of each project, with thorough documentation and reasoning. Efficiency and accuracy are key in these steps.

Each of these roles comes together to create one cohesive strategy for meeting your company goals. It requires teamwork and continuous adjustment. Just as the needs of your business will change, a strategic IT approach will need to change with them. It is a long-term plan, not a one-time event.

Get your strategic technology alignment plan today!

When we create your technology alignment plan, we’ll talk to your team and come up with a plan that connects your technology with your business goals.

No two businesses are the same, and we make sure your TAP reflects the uniqueness of yours. To do so, we might discuss everyday processes with various employees to learn how they work. We also speak with management to learn more about business goals and how you’re working to reach them. Then, once we have all of the information, we’ll come up with a plan that implements and uses your technology to its greatest potential in reaching those objectives.

Within your technology alignment plan, you’ll find:

  • A current issues list outlining issues that could be holding you back.
  • A quarterly plan that outlines goals you can achieve within 90 days, with success metrics.
  • A one-year plan with larger projects that can benefit your company.
Follow Through With IT Service Management
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Service Desk

Quickly respond to requests, help your employees and fix minor issues that may pop up with accuracy and a positive attitude.

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Technology Officer

An IT expert that can align IT and business goals, guide leadership and help make technological decisions about your company's strategy.

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Central Services

Monitor networks and devices for optimal performance, security and high availability.

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System Analyst

Maintain work stations, servers, and other tech, and bring your employees up to speed with regular training sessions.

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Project Engineer

Design custom systems and solutions, develop them in house and deploy them.

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IT Consulting

Identify the strengths and key points for improvement and recommend solutions.

All of these elements come together to create a business plan that propels you toward goals with the help of your technology — a valuable approach for any company, especially for SMBs.

XL.net is a strategic Chicago-based IT consulting firm

Strategic IT is all about aligning your company’s technology with its business goals. From productivity-boosting software implementations to a user-focused help desk, IT can affect many different areas of a business. In addition to efficiency and user satisfaction, it can also play a significant role in meeting sales goals, budgeting, market research and many other areas, which is why it’s so important to have a purposeful, wide-reaching strategy for your IT.

Whether you’re looking for co-managed or fully managed IT services in Chicago, XL.net can help. Our staff of experts is passionate about helping SMBs leverage technology for improvements across many different business dimensions.

To learn more about working with XL.net, reach out to us today. We offer competitive services in one package for ITSM in the greater Chicago area. Let us help you find savings with a targeted, effective IT solution.