SMS Terms & Conditions
These SMS Terms & Conditions (“Terms”) govern your participation in XL.net’s text messaging (SMS/MMS) program (the “Program”). By providing your mobile phone number and opting in, you agree to these Terms. If you do not agree, do not opt in to the Program.
Program Description
XL.net uses SMS/MMS text messaging to communicate with clients, prospects, and authorized contacts. Depending on how you interact with us, messages may include: service and support notifications (such as ticket updates, appointment reminders, and outage or maintenance alerts), account and security alerts, two-factor authentication and one-time passcodes, conversational replies from our support and sales teams, and — where you have separately consented — occasional promotional or informational messages about our services.
How You Opt In
You may consent to receive text messages from XL.net in several ways, including: submitting your mobile number through a form or checkbox on our website, providing your number and agreeing to be contacted verbally or in writing during onboarding, a phone call, or a signed agreement, or texting a keyword such as START to our messaging number. Your consent to receive texts is not a condition of purchasing any goods or services. Promotional messages are only sent to contacts who have given express written consent to receive them.
Message Frequency
Message frequency varies based on your interactions with us and the services you use. For example, support and account notifications are sent as events occur, while two-factor codes are sent when you request them. You may receive recurring messages.
Message and Data Rates
Message and data rates may apply to any messages you send to us or receive from us, according to the terms of your wireless plan. Please contact your wireless provider for details about your plan. XL.net is not responsible for any charges imposed by your carrier.
How to Opt Out
You can cancel the Program at any time by texting STOP to the number from which you received messages. After you send STOP, we will send a one-time confirmation message and then stop sending text messages, except where the messages are required to deliver a service you have separately requested (for example, security codes you actively request). If you opt out, you may no longer receive certain text-based notifications and may need to choose another way to receive that information.
Help and Support
If you experience any issues with the Program or need assistance, text HELP to the number from which you received messages, or contact us at (844) 915-5155. You can also reach us through the contact options listed at the bottom of this page.
Carriers
XL.net’s messaging may be supported by major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your wireless provider and is not guaranteed.
Privacy
Your mobile information will not be sold, rented, or shared with third parties for their own marketing purposes. Information collected through the Program is handled in accordance with our Privacy Policy. Mobile opt-in data and consent are not shared with any third parties except for service providers that help us operate the messaging Program, and those providers are restricted from using your information for any other purpose.
Changes to These Terms
We may update these Terms from time to time. Changes are effective when posted to this page, and the “Last updated” date above reflects the most recent revision. Your continued participation in the Program after changes are posted constitutes acceptance of the updated Terms.
Contact Us
XL.net 1 E Erie St, Suite 525 #244, Chicago, IL 60611 Phone: (844) 915-5155 Web: https://xl.net/contact-us/