In today’s modern world, it’s more important than ever for businesses to understand their technology and make the most of it. While your biggest competitors know this, many SMBs still struggle. They might not understand the capabilities of their tech, or maybe what they want to do is beyond the scope of their one- or two-person IT department.
IT support is essential for SMBs of all types that hope to keep pace with the competition or grow their businesses. At XL.net, we offer IT support solutions to Chicago SMBs with customization and a focus on helping you use technology to achieve your goals.
Working with XL.net gives you access to a wide variety of IT support services that we customize to match your business goals. Technology should help you reach new heights, not hold you back, which is why we take an inclusive approach. Our services include things like:
Service Desk help: When equipment stops working, you need someone to answer the call. Our Service Desk is fast and friendly and gets it right the first time
Need to set up new software or redesign your IT infrastructure? We can help. We have a Project Team devoted to designing, deploying and assessing successful IT projects.
Wondering if there are areas where your company is vulnerable to hackers or where you could improve efficiency? We conduct monthly audits for our clients to proactively look for any issues and opportunities.
To support our analyses, we maintain thorough documentation and reports on your technology, so we can track progress and find new insights.
Some industries, like finances and health care, have high standards for how they use their data. We can help you meet regulatory guidelines, so you can rest easy knowing you're fully compliant.
Are you having trouble finding just the right solution for your company? Or maybe you don't have the time to look in the first place. Our Technology Officers are well-versed in the available products throughout the industry as well as best practices and trends. They can help you find the perfect solution.
Whichever service you’re looking for, we offer support with a focus on technology alignment. Our 24/7 IT support is designed to help Chicago businesses keep their technology in line with their goals. For instance, our Service Desk doesn’t earn more money every time you call in. In fact, more calls from our clients makes us less profitable, so it’s in our best interest to reduce problems through other methods like audits and projects that minimize technological inefficiencies.
Looking for a business IT support company in Chicago? Our team of qualified experts is ready to help you get started with a Technology Alignment Plan (TAP). This is the first step in XL.net’s comprehensive plan for IT support. It outlines your business goals, strengths and weaknesses as well as project suggestions. This plan is what guides our customized IT support plan for your business.
Contact us today to learn more about setting up a TAP and getting started with our IT outsourcing support for SMBs.