Managed IT Services Company

Strategic IT for Small and Medium-Sized Businesses

At XL.net, we get that SMBs work differently. These unique businesses have unique needs, such as heightened security concerns and goals for growth, and your IT approach should align with those needs. Whether you’re focusing on aspects like growth, scalability, employee engagement or IT security solutions, we can match your IT support services to your business requirements.

Strategic IT is all about using everything technology has to offer to meet your goals. It’s also critical if you want to keep pace with your competitors. Large corporations have access to plenty of technological solutions that give them an edge. If you can give your SMB the same kind of mindset, you’re already getting ahead of the competition.

LEARN HOW 1 MONTH CAN CHANGE YOUR BUSINESS

Technology is more than just a way to get things done. It also creates new possibilities, like more efficient work practices or ways to improve customer satisfaction. We firmly believe that tech is a tool that businesses can hone for better results. The big guys already know this, and if you want your small or medium-sized business to compete, you’ll need to make sure your technology can work for you. That’s why we offer business technology solutions for SMBs in the following areas:

• Rockford

• Milwaukee

• Chicago

• Naperville

• Schaumburg

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I've contacted XL for IT support with various issues and assorted software and apps, throughout the workday and off hours. They have consistently been incredibly responsive, helpful, friendly, and professional, and they help me understand the problems in layman's terms. Thanks XL!

I can truly say, without any hesitation AT ALL, having XL.Net as our one-stop shop supplier for IT-related issues and advice has been an unbelievably positive experience... Each technician has always provided immediate service, been very thorough, provided great verbal and written explanations, and so very pleasant to work with. When we open an XL.Net ticket, we have all the confidence of quick/correct resolution (It's Done and Done Right!).

…We are now able to have the resources of a big company, but don’t have to pay full price for them…If there is an issue, we don’t have to do anything but call them. They are easy to deal with and their staff does whatever they have to do to get issues resolved.

The service and response time is what separates XL.net from the rest – The best word to describe them is…Reliable!

You seem to drop everything else for us when we need you.

XL.net provides me and my business every tool we need to succeed and a peace of mind that can’t be bought. What we pay now is less than what we were paying before – with a side of extra competency. We are getting better services for less.

The biggest benefit of XL.net is the sense of confidence they provide. We are now able to have the resources of a big company, but don’t have to pay full price for them. XL.net is an all-encompassing solution. If there is an issue, we don’t have to do anything but call them. They are easy to deal with and their staff does whatever they have to do to get issues resolved.

Compared to our previous provider, the transition to XL.net saves us $7,000 – $8,000 a month in IT expenses and the fact that we no longer have an in-house IT tech. This is the best IT vendor I have had experience with – and I’ve had a lot of experience with IT vendors in the past.

“I am very happy with the services and overall engagement. XL.net took the time to gain an in-depth knowledge of the our business and is now helping them achieve their IT goals. They're communicative and provide excellent customer service. Flexibility is a hallmark of their work.”

“They’ve gained the trust of a lot of our employees because of their responsiveness and hard work. Very happy with the services and extreme responsiveness at which they're performed. XL.net addresses helpdesk tickets quickly and provides status updates of their tasks. They've proactively reduced the number of tickets by investing the time to resolve the root of repetitive issues.”

"Whenever I’ve tapped them for advice, they’ve always responded very soundly. The engagement has continued to grow in strength and quality over time.XL.net has become a highly recommended team in the client’s eyes. Bringing a well-rounded, full team of experts and a responsive approach, they’re a true source of support in the ongoing partnership. ”

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What Does Our IT Support Look Like?

Our managed IT support services encompass many different aspects. They keep your daily operations in order and ensure your tech is driving growth for your business.

STRATEGIC IT

Service Desk

With service desk support, you have someone to fix issues and answer questions as they appear quickly and at any time of day. We take thorough, careful steps to ensure satisfaction and fast responses for each call or email we receive.

Technology Officers

A technology officer is the one that directs your technological approach. They understand the trends and solutions available and can help devise a strategy to use them within budget constraints and goals. They are results-driven and can gather evidence to show success.

Central Services

Central services manage and implement specific tools, such as backup and disaster recovery, antivirus, remote network monitoring and security solutions. This department takes care of every aspect of these areas, so you can be confident in safe, efficient coverage.

System Analyst

System analysts aim to reduce disruptions and minimize inefficiencies. They'll also focus on safety and stability, creating a proactive model for support. We don't make money for each IT call we get, so it's in both of our best interests to minimize issues beforehand with preventive system analysts.

Project Engineer

Your project engineer and project department focus on transparency and efficiency to get you where you need to be with zero hiccups. Every project has your business goals at the forefront, and we'll communicate with you the whole way through, providing clear documentation and evidence for our processes.

XLerate Your Business

We’re passionate about helping small and medium businesses get an edge with our managed IT solutions and support. And we know that integrating tech into business goals is the best way to do that.

Our expert team is full of experienced professionals who are well-suited for improving your approach to technology. As your managed IT solutions company, we’ll work closely with you to understand your goals and craft an actionable plan to reach them.

To learn more about our strategic and managed IT service plans or talk to a representative about working with XL, contact us today.

Case Studies

XL.net Cuts Downtime and Protects Revenue for Real Estate Consulting Firm

A commercial real estate advisory firm was losing billable hours and revenue because of frequent IT outages and slow response from their prior vendor. XL.net brought strategic IT management and live helpdesk support.

XL.net Enables Remote Transition for Marine Trade Association

A national marine industry trade association with nearly 100 staff faced an urgent transition to remote work due to the COVID-19 lockdown. Their internal IT team lacked capacity for rapid scale‑out. XL.net transformed their operations almost overnight by deploying VPN, Microsoft Teams licenses, and live helpdesk support.

XL.net Replaces Chaos With Clarity For a Commercial Contractor

A Chicago-area construction firm struggled with poor vendor support, rising IT costs, and a staff bottlenecked by internal ticket routing. XL.net replaced the patchwork with structured, around-the-clock support.