What are your current responsibilities at XL.net?
As a member of the effective, efficient, and always improving service desk of XL.net it is my responsibility to provide a courteous, consistent service and to resolve user’s issues in a reasonable time frame. This includes but is not limited to communicating clearly with the user in a language that is not just technical jargon to clearly explain how their issue was resolved.
What do you like the most about working at XL.net?
I love being a part of a team where people are truly dedicated and passionate about providing a great service! Everyone is here because they really care about the people they work with, our clients, and the success of the business.
How do you enjoy spending your free time?
My hobbies include but are not limited to Gaming of all types (video, tabletop, and cards), Drumming, and I am hoping to try my hand at blacksmithing this year.
What is something about you that not a lot of people know?
I’ve played drums for over 20 years and spent over 6 years playing for a Rammstein tribute band based out of the Midwest.