Gerald Yu


What are your current responsibilities at XL.net?

My current responsibilities at XL.net are making sure the customer is always happy and taking care of the issues that arise.

What do you like the most about working at XL.net?

What I like the most about the job is the diverse issues we come across on a daily basis. It is never the same day at the office. The people I work with and the users I help make this job enjoyable.

How do you enjoy spending your free time?

My hobbies include watching movies, gaming, and hanging out with friends and buying things.

What is something about you that not a lot of people know?

An interesting fact about me, well, every year I travel to Vancouver Canada to see family, I really enjoy watching time travel movies, and I work part-time at a haunted hayride for the month of October.


  • In the field since 2011

Past Career Roles:

  • Service Desk Technician
  • Internal Help Desk Specialist


  • MS-700
  • MS-900
  • VMWare Foundation


  • Documentation
  • Policy Creation
  • Client Management
  • Office 365
  • Microsoft Teams
  • Infrastructure Analysis
  • Vendor Management
  • Client Coordination

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Gerald Yu

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